Terms and Conditions
Welcome to Rosemary & Wood Please carefully read the following terms and conditions before using our online service. By accessing or using our website and services, you agree to abide by these terms. If you do not agree with any part of these terms, please refrain from using our platform.
1. Service Overview:
a. Rosemary & Wood provides an online platform for customers to browse, select, and order gourmet charcuterie products for delivery.
2. Order Placement:
a. By placing an order through our website, you confirm that you are at least 18 years old or are using the platform with the consent of a legal guardian.
b. You agree to provide accurate, current, and complete information during the ordering process, including but not limited to your name, contact details, and delivery address.
3. Payment:
a. All transactions are processed securely through our trusted payment gateway.
b. You agree to pay the total amount specified during the checkout process, including the cost of products, delivery fees, and applicable taxes.
4. Order Confirmation:
a. Upon successful payment, you will receive an order confirmation via email. This confirmation serves as acknowledgment of your order.
5. Product Quality and Substitutions:
a. We take utmost care in curating and delivering high-quality products. In the event that a product or ingredient in the board becomes unavailable, we reserve the right to substitute it with a comparable item of equal or greater value.
6. Returns and Refunds:
a. Returns are not acceptable to the nature of the perishable products
7. User Account:
a. You may be required to create a user account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information.
b. You agree to notify us immediately of any unauthorized use of your account or any other security breach.
8. Intellectual Property:
a. All content and materials on the Rosemary & Wood website, including but not limited to logos, images, and text, are the property of Rosemary & Wood and are protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.
9. Privacy:
a. Your use of our platform is subject to our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your information as outlined in the Privacy Policy.
10. CANCELING AN ORDER:
Due to the nature of the business, and having perishables items, cancellations are accepted, but must be made no less than 4 business days prior to the ship date (the day before delivery date)
Corporate and custom orders cancellations will only be accepted at the discretion of the R&W team, we will do our best to accommodate. Due to the advance planning, and custom orders needed. Please reach out to info@rosemaryandwood.com for corporate or custom cancellation requests.
11. SHIPPING AND DELIVERY
We currently only ship online within the USA. Including Hawaii and Alaska.
At this time we are unable to offer delivery to P.O. boxes. Please note that we are unable to guarantee shipments once they leave our facility. (please view FAQ for more info)
12. Shipping method
All orders are shipped Priority Overnight. And delivered between Tuesday and Thursday.
We currently use a variety of common carriers.
If you have any issues with your order, please feel free to reach us at orders@rosemaryandwood.com and one of our customer service members will try to resolve your issue promptly.
13. Shipping rates and charges
We offer flat rate shipping
Please Note: Prices are subject to change without notice
14. Termination:
a. We reserve the right to terminate or suspend your access to our platform at our discretion, without notice, for any conduct that we believe violates these terms or is harmful to other users or Rosemary & Wood
15. Governing Law:
a. These terms and conditions are governed by and construed in accordance with the laws of California
16. Changes to Terms:
a. Rosemary & Wood reserves the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website.
17. Contact Information:
a. For any questions or concerns regarding these terms and conditions, please contact us at Rosemary & Wood
Info@rosemaryandwood.com
323-206-6234
Thank you for choosing Rosemary & Wood.
We appreciate your understanding and cooperation in ensuring a positive and secure experience for all our customers.