Privacy Policy
Welcome to Rosemary & Wood! We are committed to offering you an exceptional gourmet charcuterie experience while ensuring the utmost security and privacy of your personal information. This comprehensive Privacy Policy outlines the details of how we collect, use, and safeguard your information when you engage with our website.
1. Information We Collect:
a. Personal Information:
When you place an order with us, we collect essential personal details such as your name, email address, phone number, and delivery address. This information is crucial for order fulfillment, allowing us to provide a seamless experience from confirmation to delivery tracking and customer support.
For secure payment processing, we rely on trusted third-party payment gateways. We want to assure you that sensitive financial information is not stored within our systems, prioritizing your financial security.
b. Non-Personal Information:
As part of our commitment to enhancing your user experience, we automatically gather non-personal information during your visit. This includes your IP address, browser type, and device details. This data assists us in refining our website's functionality and performance, ensuring it meets your needs effectively.
We may also collect information about your interaction with our website, such as pages visited, time spent on the site, and referral sources. This data helps us analyze and improve the user experience.
2. How We Use Your Information:
a. Order Processing:
Your personal information is primarily used to process and fulfill your orders. This includes facilitating order confirmation, providing real-time delivery tracking, and offering dedicated customer support to address any concerns or inquiries promptly.
b. Communication:
We may use the email address or phone number you provide to communicate important information regarding your orders. This ensures you stay informed about order updates and provides an avenue for addressing any questions or concerns you may have.
c. Marketing:
With your consent, we may use your email address to share promotional materials, newsletters, or special offers tailored to enhance your charcuterie experience. It's important to note that you have the option to opt-out of these communications at any time, putting you in control of your preferences.
d. Surveys and Feedback:
We may invite you to participate in surveys or provide feedback to improve our services. Participation in such activities is voluntary, and the information collected is used for internal analysis and enhancement of our offerings.
3. Information Sharing:
a. Third-Party Service Providers:
In our pursuit of delivering the best service to you, we may share your information with trusted third-party service providers. These partners assist us in areas such as shipping and payment processing, ensuring a seamless and efficient experience for you.
b. Legal Compliance:
We may disclose personal information when required by law or to protect our rights, privacy, safety, or property. Rest assured, such disclosures will always be in accordance with applicable laws and regulations.
4. Security:
a. We prioritize the security of your personal information and employ industry-standard measures to safeguard it. This includes encryption during data transmission and secure storage practices, ensuring the confidentiality and integrity of your information.
5. Cookies:
a. Our website may utilize cookies to enhance your browsing experience. These small text files assist in personalizing your interaction with our site. You have control over cookie preferences through your browser settings, allowing you to tailor your experience according to your preferences.
6. Your Choices:
a. You can easily update or correct your personal information by logging into your account on our website. Additionally, you have the option to opt-out of marketing communications by following the unsubscribe instructions in the emails you receive. We believe in giving you control over your information and communication preferences.
7. Children's Privacy:
a. Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children, and we encourage parents and guardians to guide their children's online activities.
8. Changes to this Privacy Policy:
a. We may update our Privacy Policy to reflect changes in our practices. Any significant updates will be communicated through our website or via email, ensuring transparency about how your information is handled.
9. Contact Information:
a. For any questions or concerns about our Privacy Policy, please feel free to contact us at info@rosemaryandwood.com. We value your feedback and are dedicated to addressing any inquiries you may have.
By utilizing our website and services, you agree to the terms outlined in this Privacy Policy.
We appreciate your trust in Rosemary & Wood and are committed to ensuring a secure and enjoyable experience for all our valued customers.
Rosemary & Wood
Info@rosemaryandwood.com
323-206-6234